Shipping & Delivery Policy

We deliver products Australia wide using a range of different couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the total before checkout.

Free Freight

Free freight applies to items which exceed $200 in total and are being shipped to metropolitan areas in VIC, NSW, QLD, ACT and SA. It does not include areas in far north QLD, NT, WA or TAS. For these areas a surcharge may apply on some heavy and bulky items.

*We reserve the right to withdraw our free freight policy at any time.

Orders are dispatched within 3-5 business days and shipping times are estimated between 7-14 business days depending on your location within Australia.

All deliveries are fully insured by us for your piece of mind and to ensure that your goods arrive in the correct condition and in a timely manner.

Shipping Destinations

If you live in a remote area we are happy to contact our couriers to get an estimated delivery time for you. Please send us an email to discuss.

Customer Service Policy

We pride ourselves on exceptional customer service and quality products. We endeavour to make sure that all products on our website are currently in stock and pricing is true and correct. Our delivery time-frame is generally between 7-14 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Product Images

In most cases images of products on our website are images supplied to us by the individual brand. Please be mindful that in the case of woods/timbers used on various instruments, the product images may vary from the product you receive.